At At arthè BY TULIKA, we are committed to delivering thoughtfully crafted products with care and attention. Please read our shipping and return policy carefully before placing an order.

1. Shipping Policy

We process and dispatch orders within 3–7 business days, depending on product availability and order volume. Delivery timelines may vary based on your location and courier partner services.

Once your order has been shipped, you will receive tracking details via email or SMS. While we strive to ensure timely delivery, occasional delays due to unforeseen circumstances may occur.

We currently ship across India. For international shipping inquiries, please contact our support team before placing an order.

2. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment confirmation. Free shipping offers may be available on selected orders or promotional periods.

3. Order Tracking

After dispatch, customers will receive tracking information to monitor the delivery status of their order. If you face any issues with tracking, please contact our support team.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery along with clear photographs of the product and packaging. Our team will review the issue and assist with a suitable resolution.

5. Return Policy

Due to the handcrafted and carefully curated nature of our products, returns are accepted only for damaged, defective, or incorrect items received.

Products must be unused, unwashed, and returned in their original packaging along with tags and accessories.

6. Non-Returnable Items

  • Used or washed products
  • Products damaged after delivery
  • Customized or made-to-order items
  • Sale or discounted items

7. Refund Policy

Once the returned product is received and inspected, approved refunds will be processed to the original payment method within 7–10 business days.

Shipping charges are non-refundable unless the return is due to an error from our side.

8. Cancellation Policy

Orders can be cancelled only before dispatch. Once an order has been shipped, cancellations will not be possible.

9. Contact Us

For shipping, return, or refund related queries, please contact us at: